Earlier this year we conducted a Patient Satisfaction Survey.
The survey went out to all of our existing clients and we were so pleased to receive an incredible response of over 150 respondents.
The survey was entirely anonymous and was conducted by a third party. The results were then set against a global benchmark to give us a true feel of how well we are doing.
Here at the Clinic we aim to deliver a world class service. All of our treatments are administered by our doctors and qualified skincare practitioners and we pride ourselves on our friendly and professional approach.
Needless to say, we were absolutely thrilled with the results. We are in the process of having the results of the survey compiled into a guide for our clients and the public to see, but for us some of the highlight include:
98% of patients rated the clinic good or very good
96% of patients reported that we are good or very good at explaining treatments
93% of patients gave the clinic an overall score of 8 or higher (1 being the worst and 10 being the best)
We have also taken on board some fantastic comments and suggestions for improvement and we look forward to implementing those in due course.
So a HUGE thank you to everyone who took the time to complete and return the survey.